FAQs

How long does it take to process my order?

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number and link so you can follow it in real time.

Do you ship internationally?

We currently ship to [list your shipping countries/regions]. Available destinations are shown at checkout before you pay.

What if my item arrives damaged?

Take clear photos of the damaged item and its packaging within 48 hours of delivery and email our support team. We'll work with you to resolve it quickly.

Can I change or cancel my order after payment?

You can request a cancellation or change any details as long as the order hasn't shipped yet. Once it's dispatched, we're unable to make changes or cancel.

Who is responsible for customs duties or import taxes?

Any customs duties, taxes, or import fees charged by your local government are the customer's responsibility.

My tracking says "delivered" but I don't have my package. What do I do?

Check with neighbors, building management, or your local post office first. If you still can't locate it, contact us and we'll help investigate with the carrier.